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The technology and infrastructure field is full of English terms related to technical support that can cause some confusion. Surely, if you have reached this article it is because you are also faced with the following dilemma: what is the difference between help desk and service desk ?

The ...

If we are looking to hire a new sales manager, we need to ask the right questions at the time of the interview to ensure that this professional is prepared to meet the demands of the new job market.

Questions for a sales manager can be framed within what Harvard University has called: skills of ...

Selling a product is a process, not an action. Many variables come into play in this process, and although you cannot anticipate them all, having a strategy defined in advance will allow you to shape it as experiences go by.

In the sales process you can try new ways to attract customers, analyze ...

You've probably been there before. You're about to close a sale, and you just need one magic word to make the customer say yes!

In any sales pitch, having some key selling words on hand can help you a lot when it comes to winning over your client.

According to a study conducted by The Economist ...

The sales pitch is the key to closing any deal. It is through this informative and persuasive speech that a person decides to buy your product, use your service or invest in your idea.

In a market where every company gains 4 competitors a year and where the percentage of salespeople who reach their ...

Remote support is a type of customer service that is offered remotely, through specific programs for that function. Remote assistance allows the support agent to provide technical support and perform maintenance tasks, while accessing the data center and viewing the customer's history.

The COVID19 ...

How to attract more customers is the golden question for the coming year. With the rise in popularity of e-commerce, online sales are expected to reach $4.5 trillion in 2021 .

But people are looking for more than just a transaction. Consumers want a sublime experience from start to finish ...

Maintaining customer satisfaction is a top priority for every business. However, it is not an easy task. In such a competitive and even market, where any detail can tip the balance in a customer's choice of brand, promoting and implementing customer service strategies is essential to stand out ...

SLA stands for “Service Level Agreement,” but what is it and what is its function? Here you can find all the information about this term and also why it is important for your company to have an SLA for the services provided.

You can browse through the topics to find the answers to each of your ...

A market study is a set of actions carried out by commercial organizations that aim to obtain information on the current state of a given market segment . Its purpose is to gain in-depth knowledge of the niche that is intended to be conquered, as well as its degree of profitability.

Knowing your ...