Not all companies are ready to do this
Posted: Sun Jan 19, 2025 6:55 am
At the same time, the robot is integrated with the CRM system. This means that during a conversation, it has access to all information about the client: from his name and data from the questionnaire to information about previous loans. All this allows you to build a dialogue with potential and current clients based on their needs and fears, and move them along the sales funnel. Results After implementing the voice robot, the MFO managed to reduce call center costs by 67%. The company did not completely abandon operators: in many cases, users prefer to talk to a live manager. However, expenses were reduced, and at the same time, the number of new clients and those who completed the application increased — by 13 and 24%, respectively.
Virtual PBX is a relatively new solution for business. Despite ivory coast whatsapp number data 5 million the fact that it has rich functionality, to connect you need to give up configured and reliable operating telephony.. Purchasing and setting up your own IP PBX for a company is an expensive investment. There is no point in completely dismantling it, throwing away the working equipment in order to expand the functionality - this is not always commercially feasible. But what to do to keep up with the capabilities of competitors? Client Features The company that contacted us has been on the market for over 10 years and offers large companies B2B services in the field of legal and accounting support.
Several years ago, its specialists installed an IP-PBX on their own servers. It was convenient: their own equipment does not depend on possible problems with the equipment of other companies, keeps data absolutely safe, supports all the functionality of the previously existing mini-PBX and provides additional opportunities. However, over the last year, the business has expanded by launching new areas of work. Thus, it became necessary to open a second office with a large call center: now, in addition to the main office of the company in Moscow, a branch has appeared in Perm. Among other things, this meant expanding telephony. Opening a new branch is a risk, and our client was not sure how many employees would work with telephony in three months, a year, and several years.
Virtual PBX is a relatively new solution for business. Despite ivory coast whatsapp number data 5 million the fact that it has rich functionality, to connect you need to give up configured and reliable operating telephony.. Purchasing and setting up your own IP PBX for a company is an expensive investment. There is no point in completely dismantling it, throwing away the working equipment in order to expand the functionality - this is not always commercially feasible. But what to do to keep up with the capabilities of competitors? Client Features The company that contacted us has been on the market for over 10 years and offers large companies B2B services in the field of legal and accounting support.
Several years ago, its specialists installed an IP-PBX on their own servers. It was convenient: their own equipment does not depend on possible problems with the equipment of other companies, keeps data absolutely safe, supports all the functionality of the previously existing mini-PBX and provides additional opportunities. However, over the last year, the business has expanded by launching new areas of work. Thus, it became necessary to open a second office with a large call center: now, in addition to the main office of the company in Moscow, a branch has appeared in Perm. Among other things, this meant expanding telephony. Opening a new branch is a risk, and our client was not sure how many employees would work with telephony in three months, a year, and several years.