Taxis or tvde: tips for providing a good service
Posted: Thu Dec 05, 2024 5:22 am
More and more people are interested in setting up their own passenger transport business, due to the high demand in Portugal. Do you have a taxi or TVDE company and don't know how to provide a good service or how to differentiate yourself from the competition? We have put together 8 tips to ensure that you provide a high-quality service to your customers!
8 Tips for Good Service in a Taxi/TVDE Business
1. Good customer service
It may seem simple, but in fact, the main rule for anyone providing a service is physician database to invest in customer service. It is crucial that drivers, who are the ones who have direct contact with customers, are punctual, polite, friendly and approachable.
Customers are expected to feel comfortable with their drivers so that their journey is enjoyable and they will want to use their services again. That said, related to this point, it is important to offer customers the opportunity to contact the driver while they are waiting for their journey or after the journey, in case they have forgotten something during the journey or have any other type of problem, question or complaint to make.
2. Keep your vehicle maintenance in order
Whether in terms of safety or visual appearance, it is essential to ensure that your vehicles are maintained up to date, as they are used for all or a large number of days per month and, in fact, are your main means of work.
As such, you should make appointments with your mechanic frequently and even schedule these periodic appointments to make sure they are actually carried out. This way, you will be able to ensure that your vehicle is in good condition and improves its performance, thus avoiding possible more serious maintenance.
It is also important to note that it is important to choose mechanics and other types of suppliers that you can trust, with whom you can establish long-term partnerships, since you will be using these types of services frequently. Try to build good relationships with them, ensure that they provide quality services, that they can resolve any type of problem quickly, with strong customer support and with whom you can negotiate possible discounts.
3. Drive safely
All drivers, whether professional or not, must comply with traffic rules on the road. However, it is important to highlight the extra care that drivers must take, as they have a responsibility to keep their passengers safe.
Try not to overtake dangerously, follow all traffic rules and maintain a calm and correct posture while driving. Whenever necessary, take any training courses you deem necessary to reinforce your knowledge, but the most important thing is to be civic-minded and not let yourself get carried away by moments of stress.
4. Have some knowledge of other languages
These transport services are, as a rule, sought after by a very diverse target audience, that is, they can be used by people to travel to their daily work, for more specific cases such as going out at night, by tourists of various nationalities, people without their own car or other types of personas.
Therefore, especially in cities with a large volume of tourists, such as Lisbon and Porto, it is very advantageous to have some knowledge of a few languages, which will help you when dealing with foreigners. Investing in English and Spanish can give you great advantages in providing your services and you can even take the opportunity to give them some tips and suggestions for visiting the city, making them want to use your services again.
5. Get to know every corner of the city
Users of this type of transport service are looking for a fast and quality service. If you are providing a TVDE service, even though the respective app suggests a route, it is essential that the driver is familiar with the city where he works so that he can anticipate possible alternative routes and know the areas with the greatest difficulty in driving and traffic.
8 Tips for Good Service in a Taxi/TVDE Business
1. Good customer service
It may seem simple, but in fact, the main rule for anyone providing a service is physician database to invest in customer service. It is crucial that drivers, who are the ones who have direct contact with customers, are punctual, polite, friendly and approachable.
Customers are expected to feel comfortable with their drivers so that their journey is enjoyable and they will want to use their services again. That said, related to this point, it is important to offer customers the opportunity to contact the driver while they are waiting for their journey or after the journey, in case they have forgotten something during the journey or have any other type of problem, question or complaint to make.
2. Keep your vehicle maintenance in order
Whether in terms of safety or visual appearance, it is essential to ensure that your vehicles are maintained up to date, as they are used for all or a large number of days per month and, in fact, are your main means of work.
As such, you should make appointments with your mechanic frequently and even schedule these periodic appointments to make sure they are actually carried out. This way, you will be able to ensure that your vehicle is in good condition and improves its performance, thus avoiding possible more serious maintenance.
It is also important to note that it is important to choose mechanics and other types of suppliers that you can trust, with whom you can establish long-term partnerships, since you will be using these types of services frequently. Try to build good relationships with them, ensure that they provide quality services, that they can resolve any type of problem quickly, with strong customer support and with whom you can negotiate possible discounts.
3. Drive safely
All drivers, whether professional or not, must comply with traffic rules on the road. However, it is important to highlight the extra care that drivers must take, as they have a responsibility to keep their passengers safe.
Try not to overtake dangerously, follow all traffic rules and maintain a calm and correct posture while driving. Whenever necessary, take any training courses you deem necessary to reinforce your knowledge, but the most important thing is to be civic-minded and not let yourself get carried away by moments of stress.
4. Have some knowledge of other languages
These transport services are, as a rule, sought after by a very diverse target audience, that is, they can be used by people to travel to their daily work, for more specific cases such as going out at night, by tourists of various nationalities, people without their own car or other types of personas.
Therefore, especially in cities with a large volume of tourists, such as Lisbon and Porto, it is very advantageous to have some knowledge of a few languages, which will help you when dealing with foreigners. Investing in English and Spanish can give you great advantages in providing your services and you can even take the opportunity to give them some tips and suggestions for visiting the city, making them want to use your services again.
5. Get to know every corner of the city
Users of this type of transport service are looking for a fast and quality service. If you are providing a TVDE service, even though the respective app suggests a route, it is essential that the driver is familiar with the city where he works so that he can anticipate possible alternative routes and know the areas with the greatest difficulty in driving and traffic.