IP telephony: a pig in a poke or a deal in the bag?
Posted: Thu Dec 05, 2024 9:06 am
What is the difference between IP telephony and analog telephony? Is it possible to save money using this method of communication? Is it worth considering at all when there are instant messengers? We are looking for answers to popular questions.
What is the difference?
When using IP telephony, the voice is converted into a digital code, unlike turkey phone number library analog, where the sound is converted into an electrical signal. Therefore, in the first case, we need the Internet.
We can use any device with Internet access and the ability to receive sound signals, for example, a smartphone, tablet or personal computer. We may also need server equipment for a Virtual PBX.
Analogue vs. digital
At first glance, analog telephony has quite obvious advantages, resulting from simpler technology and a longer history of use:
Easy to learn.
Large coverage.
However, IP telephony is a more technologically advanced solution and has the following advantages over its “rival”:
Mobility. The user may not be tied to a specific address. Moreover, absolutely any device can be used for communication.
Functionality. Virtual PBX allows you to keep statistics of calls, record conversations, use the voice menu, set up call forwarding. You can connect any number of virtual numbers and switch between them, or vice versa, organize the work of several employees on one multi-channel number.
Integration. A virtual PBX, which acts as a switch in IP telephony, can be easily integrated with various platforms. These can be CRM systems, instant messengers, online chats, Google Docs and a huge number of other various services, analytics systems and business process management.
Telephony should be economical
Until now, a call from "home" to "home" is the most economical option for communication, if we are not talking about roaming. However, today more and more people are abandoning their landline phones in favor of mobile phones. With a large number of calls to mobile numbers, using IP telephony allows you to reduce communication costs. However, even greater benefits can be achieved when making long-distance and international calls. Therefore, if your business is not limited to a regional scale, it is worth considering choosing the best solution.
What about messengers?
On the one hand, many organizations use instant messengers for internal corporate communication. However, there are a number of reservations. For security reasons and possible reputational losses, most companies do not use instant messengers to communicate with clients, partners and other interested parties. On the contrary, they try to use the capabilities of IP telephony to the fullest extent, for example, to connect beautiful numbers, 8 800 numbers, which helps to form the image of the company in the client's mind and inspire confidence in it. Conclusion: a messenger as a means of communication with clients is
What is the difference?
When using IP telephony, the voice is converted into a digital code, unlike turkey phone number library analog, where the sound is converted into an electrical signal. Therefore, in the first case, we need the Internet.
We can use any device with Internet access and the ability to receive sound signals, for example, a smartphone, tablet or personal computer. We may also need server equipment for a Virtual PBX.
Analogue vs. digital
At first glance, analog telephony has quite obvious advantages, resulting from simpler technology and a longer history of use:
Easy to learn.
Large coverage.
However, IP telephony is a more technologically advanced solution and has the following advantages over its “rival”:
Mobility. The user may not be tied to a specific address. Moreover, absolutely any device can be used for communication.
Functionality. Virtual PBX allows you to keep statistics of calls, record conversations, use the voice menu, set up call forwarding. You can connect any number of virtual numbers and switch between them, or vice versa, organize the work of several employees on one multi-channel number.
Integration. A virtual PBX, which acts as a switch in IP telephony, can be easily integrated with various platforms. These can be CRM systems, instant messengers, online chats, Google Docs and a huge number of other various services, analytics systems and business process management.
Telephony should be economical
Until now, a call from "home" to "home" is the most economical option for communication, if we are not talking about roaming. However, today more and more people are abandoning their landline phones in favor of mobile phones. With a large number of calls to mobile numbers, using IP telephony allows you to reduce communication costs. However, even greater benefits can be achieved when making long-distance and international calls. Therefore, if your business is not limited to a regional scale, it is worth considering choosing the best solution.
What about messengers?
On the one hand, many organizations use instant messengers for internal corporate communication. However, there are a number of reservations. For security reasons and possible reputational losses, most companies do not use instant messengers to communicate with clients, partners and other interested parties. On the contrary, they try to use the capabilities of IP telephony to the fullest extent, for example, to connect beautiful numbers, 8 800 numbers, which helps to form the image of the company in the client's mind and inspire confidence in it. Conclusion: a messenger as a means of communication with clients is