To better understand what SaaS is, simply read this glossary to the end, where it will be explained:
SaaS is an acronym that comes from the English for the expression “Software as a Service” . In Spanish it can also be known by this acronym SCUS, from its translation as “Software as a Service”. It is also known as “Software on demand”.
What is SaaS?
For a good definition of SaaS, zimbabwe email list it can be said that it is a software model that works like a rental. On the one hand, a company makes this tool available as a service and, on the other, there is a company that uses it, through monthly, quarterly or annual payments. In other words, the organization that demands this solution does not need to buy it, which also eliminates the expense involved in purchasing software licenses.
How does Software as a Service (SaaS) work?
To better understand what SaaS is, it's worth knowing how it works. Broadly speaking, software as a service (SaaS) works virtually, based on cloud computing. SaaS providers are responsible for hosting and maintaining both the servers and the database and code that make SaaS work.
SaaS allows any employee of a company to access the system, provided the company grants them permission. This means that they only need access to the Internet and a device to log in with their usernames and passwords.
How to use SaaS?
To use this service, you can hire a SaaS company. There are free and paid options, but only the paid ones have the advantage of customization.
Once the company acquires the SaaS, employees can use it from anywhere, either through mobile devices, such as cell phones and tablets, or through other types of gadgets, such as laptops and computers.
The use of SaaS is determined by its purpose. That is, it varies from the simplest scenario, such as access to email, to more specific and complex situations, such as ERP systems, which allow integrated management, and CRM software , dedicated to customer service.
What are the benefits of SaaS?
To understand what SaaS is, it is very useful to know what its benefits are, presented below.
Budget optimization
In addition to the fact that a SaaS does not require the contracting company to pay for its license, which already relieves the budget, subscription fees are generally much more affordable than purchasing software.
In addition, the selected plan promotes financial predictability, and also contributes to organizing medium- and long-term economic planning.
Possibility to try it before buying
A common practice offered by SaaS companies is to offer a trial, that is, a free test for contracting organizations to try out and evaluate whether it meets their needs.
This action aligns expectations, avoids headaches and unnecessary expenses, and promotes trust between the two parties of the business.
Simplicity in its implementation
Since everything is done remotely, via the cloud, access is greatly simplified and does not require any type of installation or update. All your company needs is Internet access and computers.
Little bureaucracy
If your company would like to upgrade the SaaS or cancel the service, it simply needs to contact the contracted company, which will offer another type of plan for the upgrade or will easily deactivate the subscription.
More security
Using this solution rules out many malicious intrusions and attacks as SaaS companies are well known for investing heavily in technology and skilled professionals.
To know which company to hire and thus preserve the security of your business routine, it is recommended to check if it complies with ISO 27001 and ISO 9001 standards, international reference standards in security and quality.
Opportunity for customization
Software as a service can be customized according to the demands and reality of a company. However, not all SaaS companies offer this advantage. Therefore, it is necessary to check whether the chosen provider allows making changes to its parameters and offers the opportunity to customize functions.
SaaS Examples
Some examples of SaaS include email services like Google, productivity tools like Slack, streaming platforms like Amazon Prime Video and Spotify, and CRM software.
Remembering that Zendesk allows integration with different digital customer service channels , offers automation and has payment plans based on recurring revenue, that is, it brings different types of subscriptions to adapt to different corporate realities.
Plus, the Zendesk platform is open, flexible, and natively built on AWS. With it, you can connect all your data sources, design innovative customer experiences, and build the apps or automations you want.
Now that you know what SaaS is, we invite you to learn about Zendesk, a simple customer service software that monitors, prioritizes and resolves customer support tickets .
It features a single dynamic support center interface, making it easier for customer service teams to work, making them more productive and skilled when interacting with customers.
