Reassuring your teams with compassionate and transparent messages should be your top priority. Communicate quickly to convey how your company is responding to the crisis and send regular follow-up messages. Keep your team informed of any policy changes or updates on action plans so everyone is informed.
The COVID-19 outbreak has led to countless layoffs across many industries, and employees are on edge. As a sales leader, it's your responsibility to address these fears clearly. Take a bottom-up management approach. Communicate your concerns to the boardroom and request input on how these changes will affect the entire organization. This way, you can communicate honestly and openly with your representatives as you navigate the crisis.
Your organization should provide guidance on how to maintain line database team well-being. Here are some ways you can be proactive and check in with your representatives:
Hold regular meetings: Salespeople are social people by nature. When working remotely, use video conferencing to replace face-to-face meetings and team gatherings.
Check in individually: Everyone responds to a crisis differently. For example, some people handle social distancing with ease, while others are affected by the lack of human connection. Make it clear that you're available to offer assistance if they need it, and check in with them individually.
Social Events: Since going out for drinks after work isn't possible, host a video conference for a virtual happy hour. Use this time to have a social chat with your team and allow them to decompress at the end of the week.
Flexible working hours: Adapting to this new way of working may take time. Allowing your team to adopt flexible working hours will give them the opportunity to address other unexpected changes in their lives. For example, as schools close during a health crisis, flexible working will allow representatives to organize their time for both work and childcare.
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