Identify the client's need or form it yourself with questions
Posted: Tue Jul 01, 2025 5:02 am
It's no secret that a good manager must have empathy for the person on the other end of the phone.
Any potential customer will be pleased to understand that his interests and needs are taken into account. In order to increase the probability of a purchase, you need to ask various questions in order to obtain this valuable information, then your mutual understanding will reach an even higher level.
Use your voice and intonation correctly
A script, speech module or template has no effectiveness without a natural presentation: the voice plays a key role in this case. Only their tandem can show a quality result.
A well-written text is no less important, but the message when read hungary phone number data determines its effectiveness. Confidence in your voice is the secret to successful sales over the phone.
Laughter is the key to a successful conversation
Valuable information obtained by asking questions helps not only to identify the need of the person, but also to establish contact with the potential customer even more. Humor or a conversation on a familiar topic relaxes and inspires trust. Having set up such an informal conversation with the interlocutor, you increase the chance of a quick sale over the phone even more.
Each of us has different circumstances in life, so if the person does not reciprocate, change the topic of the conversation, but do not lose confidence in your voice.
Do not criticize competitors
Despite the tempting idea of comparing your product and competitors' offers, you should never do this. If suddenly your product does not live up to the customer's expectations, the company's reputation can seriously suffer.
Sometimes the simple mention of other representatives working in your field can scare away the client, since the interested person will consider this a manifestation of self-doubt.
Defining questions are asked to the interlocutor for a reason, and if you see that your offer will not solve the client's tasks, it is better to refuse to provide the service than to try to deceive him.
The rule of three yeses
Approaching the conclusion of the transaction, it is worth making sure that you have received three cherished "yeses". Namely:
Does your product solve the client's problem?
Does it suit him?
Will he settle on your product without considering other options?
After a positive answer to all the questions, the interlocutor will very likely decide to buy.
Agree on the next step
This point cannot be omitted when concluding a transaction. Such an agreement will help you with a 100 percent probability to move to the next stage of the purchase.
It is enough to add just a few phrases: schedule another call, a meeting to discuss details or potential questions.
Speak 20% slower
Nervous, we all tend to speak faster. In this case, the interlocutor will not have time to understand you or will feel your uncertainty.
The conversation is even slower than usual, on the contrary, the ego will catch every word.
Do not be afraid of gaps in the conversation, they will highlight your phrases and make them clearer.
Any potential customer will be pleased to understand that his interests and needs are taken into account. In order to increase the probability of a purchase, you need to ask various questions in order to obtain this valuable information, then your mutual understanding will reach an even higher level.
Use your voice and intonation correctly
A script, speech module or template has no effectiveness without a natural presentation: the voice plays a key role in this case. Only their tandem can show a quality result.
A well-written text is no less important, but the message when read hungary phone number data determines its effectiveness. Confidence in your voice is the secret to successful sales over the phone.
Laughter is the key to a successful conversation
Valuable information obtained by asking questions helps not only to identify the need of the person, but also to establish contact with the potential customer even more. Humor or a conversation on a familiar topic relaxes and inspires trust. Having set up such an informal conversation with the interlocutor, you increase the chance of a quick sale over the phone even more.
Each of us has different circumstances in life, so if the person does not reciprocate, change the topic of the conversation, but do not lose confidence in your voice.
Do not criticize competitors
Despite the tempting idea of comparing your product and competitors' offers, you should never do this. If suddenly your product does not live up to the customer's expectations, the company's reputation can seriously suffer.
Sometimes the simple mention of other representatives working in your field can scare away the client, since the interested person will consider this a manifestation of self-doubt.
Defining questions are asked to the interlocutor for a reason, and if you see that your offer will not solve the client's tasks, it is better to refuse to provide the service than to try to deceive him.
The rule of three yeses
Approaching the conclusion of the transaction, it is worth making sure that you have received three cherished "yeses". Namely:
Does your product solve the client's problem?
Does it suit him?
Will he settle on your product without considering other options?
After a positive answer to all the questions, the interlocutor will very likely decide to buy.
Agree on the next step
This point cannot be omitted when concluding a transaction. Such an agreement will help you with a 100 percent probability to move to the next stage of the purchase.
It is enough to add just a few phrases: schedule another call, a meeting to discuss details or potential questions.
Speak 20% slower
Nervous, we all tend to speak faster. In this case, the interlocutor will not have time to understand you or will feel your uncertainty.
The conversation is even slower than usual, on the contrary, the ego will catch every word.
Do not be afraid of gaps in the conversation, they will highlight your phrases and make them clearer.