Jenny Craig by Nestlé Nutrition offers a personalised weight loss approach based on weekly consultations, either in person or by telephone with the Jenny Direct service. From the nurse data company's 17 centres in France and from its customer service centre in La Baule, consultants manage communication with their clients: appointment confirmations by email or text message and personalised post-visit reports sent by email. Every month, more than 3,000 letters, 3,000 emails and 5,000 text messages are sent by Jenny Craig nutrition consultants.
Faced with significant growth in the volume of mail, email and SMS traffic, the company was looking for an outsourcing solution to:
•Simplify and unify the communication process of all centers
•Improve the quality and tracking of emails, text messages, and SMS sent to customers
• Gain in productivity and savings
“As a subsidiary of the Nestlé Group, we have very strict requirements regarding safety and quality, which Esker has met perfectly. The ease of installation of the Esker solution allowed us to equip our Customer Care Centre and our 17 Centres in less than a day. Now, thanks to Esker, all mail, email and SMS processes are automated without manual intervention. We are very satisfied with our decision to work with Esker. In addition, we have significantly reduced the cost of sending.” explains Ludovic Moine, IT Manager at Jenny Craig by Nestlé Nutrition.
Fully integrated into its information system (Proginov ERP and Citrix solutions), Esker's solution now enables Jenny Craig by Nestlé Nutrition to:
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• Gain in productivity, speed and flexibility: emails and SMS are sent every day without manual intervention, directly from the ERP.
