On the other hand, it’s a different story if all those resources are just dedicated to their side of your business relationship. Ideally, the way they managed to attract you as a customer should be a demonstration of what they can do, not a means to cover up what they can’t.
Their means VS Your means
Speaking of which though, what did they use to get your attention and are they using the same means when getting the attention of your haiti cell phone database prospects? If not, why not? Again, where are their resources pooled?
Other questions to consider could be:
How relevant are the methods of their client services compared to their marketing?
Would it be a heavy investment to specialize in?
Take note though that today’s B2B marketing environment demands the use of all styles, inbound and outbound, direct and indirect. Don’t be too hasty to criticize their own mix because chances are, you can’t outsource all of it to any other company either.
Your VS Older customers
Finally, perhaps the least asked question is how valuable you actually are in comparison to their older clients? For all you know, perhaps they really do exercise the practice of retention over acquisition and you might get the short end of it because you’re still a new customer.
In such cases, it’s all the more reason to strengthen
the relationship you have with your vendor. Remember, it’s a two-way street. Look to their older customers and see what they did and what their reasons are for sticking with them.
Organizations, as much as people, tend to act differently when they try to connect for the first time. But once that connection is made, it’s not wholly the responsibility of one side to maintain it. Learn to do your part in evaluating the long-term behavior of your appointment setters so you won’t spend too much energy switching them all the time.